Return & Refund Policy

Last updated: October 10, 2026

This policy applies to all currently available kinfoldhome products sold to customers in the 48 contiguous United States and Washington, D.C.

1. 30-Day Returns

We accept returns for both defective and non-defective products. To request a return, contact us at hello@kinfoldhome.com within 30 calendar days of receiving your item.

For ordinary returns, including a change of mind or ordering the wrong size or specification, the item must be unused, without signs of wear or customer-caused damage, and returned with its original packaging and all included accessories. Opening the packaging to inspect an item does not, by itself, make it ineligible for return.

These ordinary-return condition requirements do not prevent you from reporting an item that arrived defective, damaged, or incorrect.

2. How to Return an Item

Email hello@kinfoldhome.com with your order number, the item you wish to return, and the reason for your return. For damaged, defective, or incorrect items, please include photos that help us assess the issue.

Please contact us before sending a return. We will provide return authorization, the recipient details, and packing and shipping instructions.

Authorized returns are accepted by mail at our United States return warehouse:

5556 Ontario Mills Pkwy
Ontario, California 91764
United States

This return location accepts authorized returns of all our currently available products, including products originally shipped from China. Customers are not required to return these products to China.

Our Guangzhou business and fulfillment address is not the return address. Please use the return instructions provided by our customer service team.

3. Ordinary Return Costs

For ordinary returns, customers are responsible for arranging return shipping, purchasing their own return shipping label, and paying the return shipping cost. We recommend using a trackable shipping service.

We do not charge a restocking fee.

Original outbound shipping charges paid at checkout are not refundable for ordinary returns. If your order qualified for free shipping, we will not deduct an undisclosed outbound shipping charge from your refund.

4. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged in transit, or different from what you ordered, please contact us promptly so we can help.

After confirming the issue, we will arrange an appropriate replacement or refund at no additional cost to you. If we require the affected item to be returned, we will provide a prepaid return shipping label or arrange another return method at our expense. We also cover the shipping cost of any replacement we arrange.

If a refund is issued because of a confirmed defect, transit damage, or shipping error on our part, it will include the affected item's purchase price and any original shipping charge attributable to that item.

In some cases, we may resolve the issue without requiring a return. Please wait for our instructions before disposing of or sending back the item.

5. Exchanges

We do not offer direct exchanges for ordinary returns. If you would like a different product or specification, request a return of the original item and place a separate order for the item you want.

This does not affect replacements we arrange for confirmed defective, damaged, or incorrect items.

6. Refunds

We will inspect your return and process any approved refund within 5 calendar days after receiving the returned item. We will notify you of the outcome by email.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit in your account.

For approved refunds that do not require a physical return, we will process the refund within 5 calendar days of approval.

7. Order Cancellations

To request a cancellation, email hello@kinfoldhome.com within 15 minutes of placing your order. We will attempt to cancel the order before fulfillment, but cancellation is not guaranteed once fulfillment has begun.

If cancellation is no longer possible, eligible items may be returned under this policy after delivery.

8. Contact

Store: kinfoldhome
Operated by: Guangzhou Lanzhao Technology Co., Ltd.
Email: hello@kinfoldhome.com
Phone: +1 (213) 271-8788

This policy does not limit any rights you may have under applicable consumer protection laws. For orders placed before this update, we will honor the policy applicable at the time of purchase.