Refund policy

Return and Refund Policy

Thoughtful storage should be a confident decision. If your Kinfold box isn’t right for your space, we’ll make it right.

I. Returns — 30-Day Money-Back Guarantee

Undamaged, unused items may be returned for a full refund within 30 days of the date of delivery. After this 30-day window, we unfortunately cannot offer a refund or exchange.

Eligibility — to qualify for a return, the item must be:

Unused and in the same condition you received it
In its original packaging
Free of visible signs of wear, damage, odor, or use

Exclusions:

Corporate or bulk orders (10 or more units of the same product)
Free gifts and promotional giveaways

Bundle & promotion returns: For the 2-Pack Bundle or any “buy more, save more” promotion, all items must be returned together. If you return only part of a bundle, the regular price ($39.99) of each unreturned box will be deducted from your refund.

II. Refund Process

Order cancellation — You can cancel your order within 1 hour of placement. Once the order enters the shipping phase, it can no longer be cancelled.
Request submission — Email hello@kinfoldhome.com with your order number, or use the returns link in your order confirmation email.
Inspection & approval — We’ll email you when your return is received, then notify you whether your refund is approved or declined after inspection.
Payout — Approved refunds are processed within 3–5 business days and credited back to your original payment method.

III. Late or Missing Refunds

If your refund is delayed, please follow these steps:

Verify — Double-check your bank account.
Contact your card issuer — It may take time for the credit to be officially posted.
Contact your bank — Check their standard processing times.
Escalate — Still waiting? Contact us at hello@kinfoldhome.com and we’ll look into it.

IV. Sale Items & Exchanges

Sale items — Only regular-priced items are eligible for refunds. Final-sale or discounted items cannot be refunded.
Exchanges — We only replace items that are defective or damaged upon arrival. For an exchange, email hello@kinfoldhome.com.
Damaged, defective or missing items — Please report damaged, defective, or missing merchandise no later than 5 business days after delivery by emailing hello@kinfoldhome.com so we can resolve it promptly.

V. Shipping & Logistics

Before shipping your return: Contact hello@kinfoldhome.com to receive the correct return address and instructions.

Return shipping — The customer is responsible for all return shipping fees.
Non-refundable costs — Original shipping costs are non-refundable and will be deducted from your final refund.
Exchange timing — Delivery time for an exchanged item varies based on your location.
High-value returns — For items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.